Start with the reference. We’ll review the record.

Refunds and disputes require review of the original payment, provider conditions and applicable obligations. Submitting a support message does not itself reverse a payment.

Request a review

Use the support conversation in your account. Include the payment reference, amount, date and a clear description of the issue. Share only the information needed to identify the payment. Keep any relevant invoice or supporting record.

Handling charges

The current fee model lists $15 for refund handling and $30 for dispute handling, only when applicable. Review the amount and reason with operations before proceeding. These charges are separate from the platform payment fee.

Provider decisions and timing

Eligibility, timing and the route of any return depend on the payment provider, issuer, case details and applicable obligations. No automatic refund or fixed resolution time is promised. A completed crypto transfer may not be reversible.